Refund policy
As is, where is
A bid is a commitment to buy. Here is exactly when we refund and when we do not.
All sales are final
Lots are sold as is, where is, with no warranty of any kind, expressed or implied. Descriptions and photos are provided in good faith, and we encourage you to inspect a lot during any published preview before you bid.
When we do refund
If a lot is materially different from its description, or if we cannot hand over the item at pickup, we refund the winning bid in full, premium and tax included. Raise it with us within 48 hours of collection, with photos.
What is not a refund reason
Cosmetic wear consistent with the condition grade, missing or damaged packaging, minor missing hardware on used items, or simply changing your mind. Read the grade, look at the photos and ask before the clock runs out.
Cancelled bids
We can retract a bid placed in obvious error, at our discretion, as long as the lot is still open and you tell us right away. Once a lot closes, the sale stands.
Chargebacks
Talk to us first. A chargeback filed before contacting us suspends the account while we sort it out, and the account stays suspended if the chargeback is not justified.
How refunds are paid
To the original payment method, within 5 business days of our decision. You will get an email when it is issued.
